Support Line

Support from a qualified counsellor isn’t cheap, and it’s not always accessible, which is why Dolly’s Dream offers a free support line for people who need it most. No referral is needed, and the line is open to anyone who needs support. Please note our support line is delivered by Kids Helpline in partnership with Dolly’s Dream.

Call 0488 881 033 to connect with a trained counsellor.

The line is open 24/7.

If you would rather webchat than call, please click the button below.

More info on what to expect when you call the line or access Webchat.

PLEASE NOTE, the information and links below are supplied by our partner Kids Helpline.

How does phone counselling work?

Call Us

It’s FREE, even from your mobile.

Wait

You’ll hear a short recorded message from us. Take some deep breaths if you feel nervous!

Speak With A Counsellor

After this message you’ll be connected with the next available counsellor who’ll start the conversation.

Some more facts about phone counselling...

It’s FREE to call from any mobile, landline or public phone!

The phones are always open. 7 days a week, 24 hours a day, 365 days a year.

You can choose the gender of the counsellor you speak to.

We’ll ask some questions to help us understand your situation.

We’re here for you and will listen to what you have to say.

It’s private and confidential. See our FAQs for more info.

You can talk to the same counsellor when you call back.

You’ll be treated with respect - no judgement here.

How does webchat counselling work?

Read About WebChat

When you start you’ll get some information about confidentiality, privacy and our Duty of Care. You can also check out our privacy policy and FAQ section for more info.

Login & Relax

When you login you’ll be asked to fill out a short questionnaire. This helps us understand how best to help you. You’ll then go into our queue where you may have to wait, depending on how busy it is.

Chat With A Counsellor

You’ll then be connected to one of our counsellors who’ll look over your questionnaire responses and begin the counselling session.

Some more facts about WebChat counselling...

You can choose the gender of the counseller you chat to.

WebChat is always open. 7 days a week, 24 hours a day, 365 days a year.

It's private and confidential. You can learn more in our FAQs about it!

You’ll be treated with respect – there is no judgement here.

We'll get you to fill out a questionnaire to help us understand your situation.

You can still call us to talk, even if you've started a WebChat before.

You can chat to the same counsellor when you start another WebChat.

It's FREE to talk to a counsellor, all you need is Internet access! 

The phones are always open. 7 days a week, 24 hours a day, 365 days a year.

Some reasons people call the Dolly's Dream Support Line

  • I think my teen is being bullied
  • I need help working with my kids’ school
  • What do I do about sexting and nudes being sent?
  • How do I get my teen to ask for help?
  • I think my kids are chatting to strangers online
  • I can’t get through to my kids
  • How do I know if my child is depressed?

"The Dolly’s Dream Support Line is a big passion of ours. We wish we had found something like this when our girls were at school and needed help. I wish that I had been able to find that help. If you are struggling, please call our Support Line. They are trained professionals. If that one conversation can stop someone walking the same path that we have … that is what Dolly’s Dream is here for."

- Kate Everett (Dolly’s Mum)

Dolly's Dream Support Line FAQs

How much does it cost?

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Thanks to funding from Dolly’s Dream, the support line is free of charge.

Who is the support line designed for? Is it only for rural and regional people?

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Anyone who needs the help can access the support line for counselling, however we know that in regional and rural communities there are significant barriers to accessing these types of services.

And is it for parents or young people?

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Anyone can access the support line. Whether you are a young person experiencing bullying or a parent concerned about what your child is going through, we are here to help.

What training/qualifications do the staff have?

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All staff are trained counsellors with recognised qualifications in psychology or counselling.

What happens if a caller can’t get through?

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If you can’t get through, you are able to leave a message and your call will be returned as soon as possible.

I need urgent help. What should I do?

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The Dolly’s Dream Support Line is not a crisis management service and we encourage you to call one of the providers on our Get Help webpage such as Lifeline if the matter is urgent.